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Remember when calling customer service that you've got something in common with the representative you'll talk to on the phone.

You've both been put in a crappy situation by the management of Amazon.

My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there.

And why in the world should you have to spend any of your time and energy arguing with them when it's clearly their mistake?Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time.After you finally find it, you call the number and then are put on hold for quite a while as well.If you argue and get mad with people on the phone, they'll eventually give you a more immediate refund.But I hate this "squeaky wheel" method of providing customer service.

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